Refund & Cancellation

Paid plans are prepaid for a fixed period — 30 days (monthly) or 365 days (annual) — and are currently paid by UPI or in cryptocurrency. They do not renew automatically, and we never debit your account on our own. We remind you before your plan ends; paying again adds a new period on top of any time you have left. If you do not renew, the plan stays active for a 3-day grace period after its end date and then moves to Free.

• There is nothing to cancel: a prepaid plan simply ends at the end of the period you paid for if you do not renew it.
• When it ends, your account moves to the Free plan. Live automations are paused — open positions are not closed — and nothing is deleted.
• For any question about your plan, see Settings or email contact@algoclue.com.

Copytrix is a digital service delivered immediately and used continuously. Accordingly:

• Fees for the current and past billing periods are generally non-refundable, including for partial use of a period.
• We may, at our sole discretion, issue a refund in cases such as a duplicate charge, a billing error on our part, or a documented failure of the Service — typically if raised within 7 days of the charge.
• If you pay twice for the same plan, or pay an amount that does not match an order, we will apply it to your plan or refund it — tell us which.
• Where a refund is approved, a UPI payment is refunded by UPI or bank transfer to the account it came from; a crypto payment is refunded in the same coin to a wallet address you give us, less network fees.

UPI payments are confirmed by matching them against our bank records — usually within minutes, at most within a few hours. Pay the exact amount shown and keep the UTR (UPI reference number) from your receipt; if we cannot find a payment we may ask for it, or for a screenshot. Your plan starts when the payment is confirmed. No service is owed for a payment we did not receive.

We may change plan prices for future periods with reasonable advance notice. Changes never apply retroactively to a period you have already paid for.

For any billing or refund question, email contact@algoclue.com. We aim to respond within 2–3 business days.